READ ME/F.A.Q.
Here is a list of Frequently Asked Questions and our answers to them! As the questions continue this list will grow.
HOW TO ORDER
There's 3 distinct ways you can submit an order with us:
1. Order online through Bona Fide's Wholesale Shop
2. Call or Text our Sales/Support Line 714-362-6828
3. Email sales@bonafidepomade.com
Which is the best way to order?
It's really based on your personal preference! Regardless of which way you choose to submit an order, we can assure you that it will be received, processed and shipped in a timely manner!
Office Hours Monday thru Friday, 8:00 am to 5:00 pm (Pacific Time)
RETURNS & EXCHANGES
Exchanges or returns must be initiated within 30 days of the purchase date listed on the front of the invoice. We only accept unused product and merchandise. Please contact us at sales@bonafidepomade.com for any returns or exchanges.
Anything after 30 days will only receive credit off your next order.
ORDER MINIMUM
In order to benefit from our discounted wholesale pricing, a minimum commitment of $90.00USD must be made per order.
BACK BAR PROGRAM
As a Bona Fide Wholesale Partner, you will receive Back Bar with all of your orders based on our Back Bar Program. Every case (12, 4 oz. or 250 ml. products) will come with 1 Back Bar. Every 3rd case purchased will automatically upgrade the 3 Back Bars to 1 Barber Shop Tub (subject to availability). This means, bigger orders get more FREE product!
By default, we will include a Back Bar of the product that made up the majority of your order. For example, if you order a case of Superior Hold, you will receive 1 Superior Hold Back Bar. If you order 7 Superior Holds and 5 Fiber Pomades, you will receive a Superior Hold Back Bar. The only exception to this rule is when you order even amounts of two or more products! In which case we will choose your Back Bar at our discretion based on availability.
If you would like to request specific Back Bar, please indicate what you would like to receive in the "Special Instructions" section in the Shopping Cart.
**excludes our gift collections**
SHIPPING
Our standard carrier for all Business to Business deliveries over 5 pounds in the United States and Canada is FEDEX GROUND. We are very vigilant in finding the safest and most economical method of shipping. If we can get the product to you cheaper (and in one piece) using another service, we will gladly do it! We also self-audit our FedEx rates and credit back or issue refunds for the difference in case we overcharged for shipping (whichever you prefer). FEDEX GROUND is a Business to Business shipping service which means that we ask for a business address as the shipping address. Customers that prefer a home delivery are subject to a $4 surcharge in their shipping rate per order which is what FEDEX charges us!
NET TERMS/CREDIT
We do not offer NET PAYMENT TERMS or CREDIT. All of our orders must be prepaid before they ship out.
LOCAL DELIVERY
If you are local to Southern Orange County, California, we will gladly put you on our FREE Friday Delivery Schedule and deliver the product to you on the coming Friday. Orders must be submitted before 5:00 pm on Thursday to be delivered the following Friday.
SALES TAX EXEMPTION
Bona Fide Pomade, Inc., is a corporation of California. Wholesale Partners who own and operate their business in California and do not provide us with a CALIFORNIA RESELLER'S PERMIT are subject to SALES TAX no exception (Uncle Sam is getting his money one way or another). Everyone else is EXEMPT. If you want more information on obtaining a California Reseller's Permit, please click the link which will take to the California State Board of Equalization's Website. http://www.boe.ca.gov/
SPECIAL INSTRUCTIONS
Found in the Shopping Cart, the "Special Instructions" section can be used to specify what Back Bar you would like to receive (if you want something different than what we would send you by default). You can also use this section for packing instructions, promotional material request, special requests, or just send us a friendly hello!